Tickets T&C

Terms & Conditions

  • Please check your tickets upon receipt, as tickets cannot be refunded after they’re purchased, unless the event is cancelled or re-scheduled. It is the ticket holder’s responsibility to ascertain the date and time of any re-arranged event. 
  • A valid ticket must be produced to gain entry to the event.
  • Each attendee must hold the correct ticket type for their age category. Failure to do so may result in refusal of entry without refund.
  • Proof of concession eligibility must be shown on entry if a concession ticket has been purchased.
  • Sharing or distributing copies of tickets is strictly prohibited.
  • We reserve the right to refuse admission or eject any ticket holder acting in an aggressive, disruptive, or anti-social manner. No refunds will be issued in these circumstances.
  • By attending the event, ticket holders consent to being photographed, filmed, and/or sound recorded for broadcast or publication without payment.
  • Management accepts no responsibility for any loss, injury, or damage to persons or property on or around the premises.
  • Animals are not permitted in the venue, except registered Assistance Dogs.
  • Warning: Ice hockey can be dangerous. Spectators should remain alert at all times, as pucks may leave the ice surface and enter public areas.
  • Spectators should only enter or leave their seats when play has stopped.

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Essential Companion Tickets

We provide one free Essential Companion ticket for adults who require assistance to attend the event.

An Essential Companion is someone who supports the customer with mobility, guidance, or supervision to ensure their safety and enjoyment during the event. An Essential Companion is not normally someone who only provides transport to and from the venue.

Customers must hold an Access Card with the +1 symbol to qualify for a free Essential Companion ticket. This must be shown at entry.

Access Cards are a widely recognised system used by thousands of venues and events across the UK to verify accessibility requirements.

Children are not eligible for a free Essential Companion ticket, as all children must attend with a parent or guardian.

Wheelchair Users

Arenas are accessible for wheelchair users and those with limited mobility. Designated wheelchair areas are available but availability may be limited. If you are an adult wheelchair user and you require an Essential Companion, the Wheelchair ticket will cover you and your Essential Companion but you must have an Access Card with the +1 symbol to qualify for a free Essential Companion. This must be shown at entry.